Support

We are a small team and we read every message.

Contact us

Please include the app name, your device model and iOS version, and a description of what happened. Screenshots help. If your question is about a subscription, use the email address tied to your account.

Response time: we aim to reply within 2 business days (Monday to Friday).

Delete your account and data

You can delete everything yourself, instantly, from inside the app:

Open the app and go to Settings.
Tap Account, then Delete account.
Confirm. Your entries, birth details and account record are removed from our production systems within 30 days and from backups within 90 days.

Prefer that we do it? Email support@studioplanetes.com from the address on your account with the subject “Delete my account” and we will confirm when it is done.

Deleting your account does not cancel an active subscription. Cancel it in your Apple ID settings: Settings → your name → Subscriptions.

Frequently asked questions

How do I cancel my subscription?

Subscriptions are managed by Apple. On your iPhone open Settings, tap your name, tap Subscriptions, select the app and tap Cancel Subscription. You keep access until the end of the current billing period.

How do I get a refund?

Apple handles all refunds. Visit reportaproblem.apple.com, sign in with your Apple ID and choose the purchase.

Is my journal private?

Yes. Your entries are encrypted in transit and at rest, are never sold, and are never used to train AI models. They are sent to our AI provider only to generate your reflections. See the Privacy Policy for details.

How do I export my entries?

Go to Settings → Export in the app to download your entries as [FORMAT]. You can also email us for a full copy of your data.

My purchase is not showing up.

Go to Settings → Restore Purchases in the app. Make sure you are signed in to the same Apple ID you used to buy. If it still does not appear, email us with your Apple receipt.

Which devices are supported?

[PLACEHOLDER: e.g. iPhone running iOS 17 or later. iPad and Android availability.]

Can I use the app in a language other than English?

[PLACEHOLDER: list supported languages.]

Are the AI reflections medical or psychological advice?

No. They are for self-reflection and entertainment and are not a substitute for professional care. If you are in crisis, contact local emergency services or a crisis line right away (in the US, call or text 988).