Privacy Policy
This Privacy Policy explains how Studio Planetes (“we”, “us”) collects, uses and shares information when you use our mobile apps and website (together, the “Services”). Our apps are built for journaling, self-reflection and wellbeing, so we treat what you write as sensitive and keep our data practices as narrow as we can.
1. Information we collect
- Account information. Your email address and the credentials needed to sign you in (for example an Apple ID token if you use Sign in with Apple).
- Journal and dream entries. The text, tags, moods and other content you write or record in the app, including dream descriptions.
- Birth details. If you choose to use astrology-based features, your birth date, birth time and birth place. These are optional and used only to compute your chart and personalise reflections.
- Device and usage data. Device model, operating system version, app version, language, time zone, crash reports and anonymised usage events such as which screens are opened. We do not collect precise location.
- Purchase records. Subscription status and transaction identifiers from Apple. Apple handles payment; we never see your card number.
- Support communications. Emails you send us and the information in them.
2. How we use information
- To provide the Services: store and sync your entries, generate AI reflections, compute astrological content and unlock paid features.
- To keep the Services working: debugging, crash analysis, security and abuse prevention.
- To understand usage in aggregate and improve the product.
- To respond to support requests and to send essential service messages (for example changes to these terms).
- To comply with law.
We do not use your data for advertising and we do not build advertising profiles.
3. AI processing of your entries
When you ask for a reflection, the relevant entry (and, where you have enabled it, your chart details) is sent to our AI model provider, [PROVIDER], to generate the response. This is the only reason journal content leaves our servers. Our agreements with [PROVIDER] prohibit using your content to train or improve their models, and content is retained by the provider only as long as needed to generate the response and meet their abuse-monitoring obligations, after which it is deleted. AI output is generated automatically and is for reflection only; see our Terms of Service.
4. Where data is stored and for how long
Your data is stored with our hosting provider, [PROVIDER], in data centres located in [REGION]. We keep your account and entries for as long as your account exists. If you delete your account, your entries, birth details and account record are deleted from our production systems within 30 days and from backups within 90 days. Device, usage and crash data are kept in aggregated or pseudonymised form for up to 24 months. Purchase records are kept as long as required for accounting and tax law.
5. Who we share data with
We share data only with processors that help us run the Services, under contracts that limit how they can use it:
- Hosting and database: [PROVIDER]
- Analytics and crash reporting: [PROVIDER] (privacy-preserving, no cross-app tracking)
- AI model provider: [PROVIDER], as described in section 3
- Payments: Apple, through the App Store
- Email: [PROVIDER], for support and service messages
We may also disclose information if required by law, to protect the rights and safety of our users or others, or as part of a merger or acquisition, in which case this policy will continue to apply to your data.
We do not sell your personal information and we do not share it for cross-context behavioural advertising.
6. Your rights
Depending on where you live, you may have rights to access, correct, export, restrict or delete your personal data, to object to certain processing, and to lodge a complaint with a supervisory authority. Regardless of where you live, we offer everyone the following:
- Access and export. Export your entries from the app (Settings → Export), or email us for a copy of everything we hold about you.
- Correction. Edit your entries and birth details in the app at any time.
- Deletion. Delete your account and all data in the app (Settings → Delete account), or email us and we will do it for you.
To exercise any right, email support@studioplanetes.com from the address on your account. We respond within 30 days. We will not discriminate against you for exercising your rights.
7. Children
The Services are not directed at children under 13, and we do not knowingly collect personal information from them. If you believe a child under 13 has created an account, contact us and we will delete it.
8. International transfers
We are based in the United States and our processors may operate in the United States and other countries. Where we transfer data from the European Economic Area, the United Kingdom or Switzerland, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses or the UK International Data Transfer Addendum.
9. Security
Data is encrypted in transit and at rest. Access to production systems is restricted to the people who need it to operate the Services. No system is perfectly secure, so please use a strong, unique passcode on your device.
10. Changes to this policy
If we make material changes, we will notify you in the app or by email before they take effect and update the effective date above.
11. Contact
Studio Planetes
support@studioplanetes.com